Do you ship worldwide?
Yes! However, you may want to buy from one of the shops that stocks my deck outside of the US to save yourself some trouble. Please see this page for the current list of retailers (I can't guarantee they have it in stock at any moment, but it's good to check). Also includes a few brick & mortar stores in the US!
How long does shipping take/can you ship by a certain date?
I pack orders on Monday/Wednesday/Friday mornings, and these orders are picked up the next day, Tuesday/Thursday/Saturday. This means it may take 1-4 days for your package to ship. Orders placed on Friday will have the longest wait. I can't guarantee your package will ship by a certain date or that I can honor any requests; I look at emails on weekday mornings (PST) and I do not read my email on the weekend, BUT if I happen to catch your message at the right time, I'll try my best to accommodate it! It's just not guaranteed that I will see it, so it's up to you whether you want to take a chance.
You will get an email with tracking info the day I pack your order (the day before it's picked up). Domestic (US) orders ship using USPS Priority Mail and take 1-3 business days. International orders ship using USPS International First Class package service and take 2-6 weeks depending on where you live.
What shipping service do you use?
USPS. See above for more details.
What about customs fees (outside of US)?
I try my best to mark packages so that they won't incur more customs fees for you, but customers are still responsible for those if they occur.
Do you use discreet packaging?
I understand that not everyone lives somewhere that's safe to receive a Tarot deck/queer branded product. All US orders come in plain flat rate Priority boxes and there's no outside indication of the contents--the return address is just my name.
International orders come in plain brown boxes with the postage/customs label attached. I try to edit the customs label so the contents just says "Deck & guidebook" but sometimes I do forget, and it may come marked as "Numinous Tarot deck & guidebook" since my shipping software auto-fills that category with the item's shop information. If you're outside the US and you need discreet packaging please leave me a message in the order notes to 100% ensure that the contents label gets changed.
My package never arrived, what should I do?
If you live in the US:
- Please wait 2 weeks from notification of shipping, then contact me at firstname.lastname@example.org with your order number.
If you live outside the US:
- Please wait 8 weeks from notification of shipping, then contact me at email@example.com with your order number.
In most cases I can either mail you a new package or refund you the cost of the order minus shipping.
My deck/guidebook is damaged or has missing cards/I lost or damaged cards/the guidebook.
Please email me at firstname.lastname@example.org and I will figure out a replacement for you!
Do you sell wholesale?
Yes! Please email me at email@example.com for pricing.
How many decks do you have in stock/how long will they be for sale/are you running out?
On June 3, I put 1000 decks up for sale. Last year I sold 700 decks in about 4 months, although that included wholesale orders of 20+, and I have a separate chunk of stock for wholesale orders this time. I am also moving this fall and the shop will be closed for an undetermined time. I feel like it is not unreasonable to say they will all be sold by the end of the year, possibly. Your best bet is to buy it this summer, if you're concerned, though.
I would love to print a 3rd edition in the future, but I'm unsure when that will be do to moving and other projects (I am planning to fund a new oracle deck in early 2020 so I may not be able to re-run the Numinous Tarot until 2021). I am also planning for the 3rd edition to downsize the physical guidebook and box. The original full length guidebook will still be available digitally, but the physical copy will be more like a LWB, so if you want the big guidebook, now's your chance!
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What are the differences between the 1st and 2nd edition of the deck?
There aren't any! It just says "First printing" or "Second printing" in the guidebook. Otherwise they are identical. However, any future editions will be changing, see above for details.